our targets

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By 2025

We’ll reach net zero in our own operations

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By 2030

We’ll have made a 50% reduction on all our emissions, including our investments

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By 2050

We’ll be net zero on all our emissions, including our investments

Our Strategy

Our sustainability strategy is built on three pillars, aligned to the United Nations
Sustainability Goals, so our work addresses the wider issues facing the planet.

Making a positive impact

Making a positive impact

We want to make a positive impact. All the money we invest from our customers’ savings will be guided by our Responsible Investment Framework.
Making a positive impact
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Leaving a responsible footprint

We want to leave a better world for future generations by reducing our impact on its natural resources. Our goal is to be Net Zero for our own operations by the end of 2025.
Leaving a responsible footprint
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Creating a fair world

We want to contribute to a fair world by conducting our business responsibly, ensuring our customers get fair value and outstanding service.
Creating a fair world
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Our progress

Making a positive impact

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Green bond

£ 250 m

We were the first UK insurer to issue
a green bond in October 2020

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SUSTAINABILITY BOND

£ 325 m

We were the first European and UK insurer to issue
a Sustainability RT1 bond in September 2021

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Investment target

£ 825 m

We've a target to invest £825m in eligible
green and social assets by the end of 2025

Leaving a responsible footprint

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Renewable energy

99 %

99% of our purchased electricity is from
renewable sources (REGO certified)

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CARBON EMISSIONS

90 %

Our market-based buildings emissions
reduced by 90% from 2019

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ECOTREE

250,000

The number of trees planted since 2021 through our partner EcoTree

creating a fair world

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Diversity

33 %

Of our senior leaders are women, meeting our 2023 target. Our new target is 40% by December 2026

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diversity

>16 %

Of our senior leadership will be from an ethnic minority by December 2026

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CUSTOMERS

5 -star

Recognition for getting closer to our customers – 20 consecutive wins in the Financial Adviser Service Awards as a Pensions & Protection Provider

Reports and Insights