our targets

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By 2025

We’ll reach net zero in our own operations

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By 2030

We’ll have made a 50% reduction on all our emissions, including our investments

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By 2050

We’ll be net zero on all our emissions, including our investments

Our Strategy

Our sustainability strategy is built on three pillars, aligned to the United Nations
Sustainability Goals, so our work addresses the wider issues facing the planet.

Making a positive impact

Making a positive impact

We want to make a positive impact. All the money we invest from our customers’ savings will be guided by our Responsible Investment Framework.
Making a positive impact
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Leaving a responsible footprint

We want to leave a better world for future generations by reducing our impact on its natural resources. Our goal is to be Net Zero for our own operations by 2025.
Leaving a responsible footprint
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Creating a fair world

We want to contribute to a fair world by conducting our business responsibly, ensuring our customers get fair value and outstanding service.
Creating a fair world
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Our progress

Making a positive impact

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Green bond

£ 250 m

We were the first UK insurer to issue
a green bond in October 2020

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SUSTAINABILITY BOND

£ 325 m

We were the first European and UK insurer to issue
a Sustainability RT1 bond in September 2021

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Investment target

£ 825 m

We've a target to invest £825m in eligible
green and social assets by the end of 2025

Leaving a responsible footprint

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Renewable energy

99 %

99% of our purchased electricity is from
renewable sources and Renewable Energy
Guarantees of Origin (REGO) certified

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CARBON EMISSIONS

42 %

Our market based buildings emissions
reduced by 42% in 2023

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ECOTREE

50,000

The number of trees we expect to plant each year in
our partnership with EcoTree – one for every new
customer

creating a fair world

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Diversity

33 %

Of our senior leaders are women, meeting our
2023 target.

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diversity

19 %

Of senior leadership are from black, asian or minority ethnic backgrounds

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CUSTOMERS

5 -star

Recognition for getting closer to our customers – 19 consecutive wins in the Financial Adviser Service Awards as a Pensions & Protection Provider

Reports and Insights